Return & Cancellation Policy

Promotionalwears Return Order Policy

Promotionalwears is pledged to work towards customer's amusement guided by ethical business practices. Premium marks are followed to have customers an enormous online printing experience.

Our commitment to customer's amusement rule out the options to return orders. At Promotionalwears products are customized to match the customer's specification without a hairline deviation.

But this does not prevent us from offering best of the services to our client, and you can reach out to our customer care number for all you queries and will provide you with the best possible solution.

Apart from quality and best prices offered at Promotionalwears, Timeliness is also one of the major contributors towards our leadership. We work towards in time rather than on-time delivery. We start our work as soon as specifications are received from the customer to make sure products get delivered at earliest. 

Opportunity to cancel the order is available till we have not started the processing. And, if an order gets cancelled before processing, in that case, the amount may be refunded to the customer. Our customer support team is always there to guide you on orders cancellation. Feel free to reach out for detailed information.

Promotionalwears Order Cancellation Policy

* You are requested to immediately email at info@promotionalwears.com or call at 011-45718950 along with your order number for any cancellations to be made

* Your orders can also be cancelled if Promotionalwears team finds your payments have not been received..

* Non receipt of Payment- In case the payment for the order is not made Promotionalwears will automatically cancel the order. An email notification is sent to you when we cancel the order.

1.1 Cancellation

(a) As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.

(b) However, in the unlikely event we are unable to deliver stitching service to you, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund following our refund policy.

(c) If we had picked up the materials from you to stitch, we shall deliver the same back to you at no additional cost in case the order is canceled.

(d) We reserve the sole right to cancel your order in the following circumstance:

(i) in the event of the designated address following outside the serviceable area offered by us;

(ii) failure to contact you by phone or email at the time of confirming the order booking;

(iii) you are unable to provide a measurement dress 

(iii) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

(vi) failure due to reasons beyond our control or attributable to the Vendor.

1.2 Refunds

(a) You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:

(i) Your order packaging has been tampered or damaged at the time of delivery;

(ii) Us canceling your order due to (A) your delivery location following outside our serviceable areas; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or

(iii) Us canceling the order at the time of confirmation due to the unavailability of vendors to process your order at the time of booking.

(b) Our decision on refunds shall be at our sole discretion and shall be final and binding.

(c) All refund amounts shall be credited to your account within 3-4 business days by the terms that may be stipulated by the bank which has issued the credit/debit card.

1.3 In case of payment at the time of delivery, you will not be required to pay for:

(a) Orders where the packaging has been tampered or damaged 

(b) Wrong order being delivered.

(c) Items missing from your order at the time of delivery.

(d) Any damage to the material to be stitched / the measurement dress provided by you before we delivering those back to you, our maximum liability will be Rs. 500 only irrespective of the cost of the material to be stitched / the measurement dress.

1.4 Please note that under the following circumstances no refunds will be issued:

1. If the product purchased is personalized or customized

2. If the product is delivered outside of the Republic of India