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Terms & Conditions

Terms & Conditions of Use | PromotionalWears.com

By accessing or using PromotionalWears.com (“the Website”), you agree to be bound by the following Terms & Conditions. These terms govern all orders, services, and interactions on this platform. If you do not agree to these terms, you are advised to refrain from using the Website.

1. Modification of Terms

PromotionalWears reserves the right to revise these Terms & Conditions, product offerings, and policies at any time without prior notice. Changes become effective immediately upon publication on the Website.

2. Electronic Communication

By using this Website, you agree to receive all communication from us electronically—either via email or website notifications. You may opt out by contacting our customer care team, which will also mean discontinuation of access to our services.

3. Registration & Account Responsibility

To use certain services, you must register an account. You are fully responsible for the confidentiality of your login credentials and for all activities under your account. PromotionalWears is not liable for unauthorized access or usage.

4. Order Confirmation, Pricing, and Acceptance

All orders are subject to confirmation. PromotionalWears reserves the right to accept or reject orders at its sole discretion. Prices listed are subject to change without notice and are exclusive of applicable taxes and shipping.

5. Custom Branding – Printing, Embroidery & Engraving

We offer custom branding services including:

  • Screen Printing

  • Digital Printing

  • Embroidery

  • Laser & Metal Engraving

By submitting logos, text, or artwork, you confirm:

  • You own or have permission to use all intellectual property.

  • You accept full responsibility for legal claims or copyright violations arising from submitted content.

  • PromotionalWears is not responsible for validating IP rights and acts solely as a service provider for printing, embroidery, and engraving.

We do not claim any rights over your content and are not liable for any disputes related to printed or engraved material provided by you.

6. Printing Attribution

PromotionalWears may print its branding or identification details on finished products. This is standard practice and cannot be removed or altered upon request.

7. Indemnification

You agree to indemnify and hold harmless PromotionalWears, its employees, affiliates, directors, and agents from any liability, damages, or legal claims resulting from your use of the Website, breach of these terms, or violation of laws or rights.

8. Limitation of Liability

PromotionalWears is not liable for any indirect, incidental, special, or consequential damages. In all circumstances, the maximum liability shall not exceed the total order value paid by the customer.

We are not responsible for third-party courier delays, data loss, business interruption, or product misuse. All transit-related risks lie with the buyer post-dispatch.

9. Transfer of Title

All shipments are processed on an FOB (Free on Board) shipping point basis. Title and risk of loss transfer to the customer upon dispatch. For digital products, delivery is deemed complete upon transmission via email or when download is made available.

10. Warranty Disclaimer

All products and services are offered “as is,” without any express or implied warranties. PromotionalWears disclaims any warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Cancellation Policy

Orders, especially for customized or branded products, cannot be cancelled once confirmed.

PromotionalWears reserves the right to cancel an order if:

  • The delivery location is unserviceable

  • Customer contact is unresponsive

  • Required inputs (logos, content, or measurements) are not received

  • The order cannot be fulfilled due to unforeseen circumstances

12. Refund Policy

Refunds are only applicable under the following conditions:

  • The product is damaged or tampered upon delivery

  • PromotionalWears cancels the order due to limitations in service

  • Order cannot be fulfilled due to vendor unavailability

All refunds will be processed within 7–10 business days, subject to bank processing timelines. Refund approval is at the sole discretion of PromotionalWears.

13. Payment-at-Delivery

Payment-at-Delivery (Cash on Delivery) is NOT available for any orders placed on PromotionalWears.com. All purchases must be prepaid online before confirmation and processing.

14. No Refunds for Custom Orders

We do not accept returns or issue refunds for any:

  • Customized, printed, embroidered, or engraved products

  • International orders under any condition

15. Technical Limitations

Certain products may not display prices or specifications due to system updates. For such items, please contact us directly at info@promotionalwears.com for pricing and order support.

16. Legal Jurisdiction

All legal matters, disputes, or claims will be subject exclusively to the jurisdiction of the courts located in Delhi, India.

17. Relationship Disclaimer

Use of the Website does not create any partnership, agency, franchise, or employment relationship between the user and PromotionalWears. Invalidity of any clause shall not affect the enforceability of the remaining terms.